Course 1

Empathic Hygiene — The Patient Experience

Everything from a hygienist's nonverbal communication to the way they narrate the exam and cleaning can be executed to keep stress levels down, comfort levels high, and patients returning time and time again. The complete step-by-step guide, with real patient-treatment videos.

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22 Lessons

1Next Level Hygiene: Introduction 2Prologue: Why Are You Telling Me All of This? 3What This is All About 4The Dental World: Team Tools 5The Four Fears 6An In-Depth Look at Comfortable Patient Treatment 7Introduction to the Podcast and Videos 8Growth Platform Podcast: Kat Wojewoda 4 Block Roles: Hygiene 9One: First Impression 10One: Sidebar 11Two: Crossing the Threshold 12Three: Making Time To Connect 13Four: No Surpises, No Sudden Moves 14Five: Basic Nonverbal Cues 15Six: Leading up to Treatment 16Seven: As You Move Through Treatment 17Supplement: All is Well 18Empathy Exercise: Memorable Encounters 19Room Prep & Example Preparation Checklist 20Patient Treatment Video 1: Jessica 21Patient Treatment Video 2: Sean 22Patient Treatment Video 3: Diane