In dentistry, a whole new process of learning begins when you leave school and try to turn your profession into a business. Those lessons are the difference between a successful practice or a risky project with a mind of its own. We distilled that learning from our experiences with more than 50,000 patients into the insights and answers that apply to the running of all practices. Get the "have to haves" often sold as tips and tricks, and the concepts and philosophy that unite the myriad tasks and responsibilities that must be mastered and managed to make your vision for your business become a reality.
The complete hygienist communication method — the numbered patient-visit steps, nonverbal skills, and real patient-treatment videos. Everything from first impression to the end of treatment, executed to keep stress levels down and patients returning time and time again.
The operational side of running a productive hygiene department — scheduling philosophy, the ideal hygiene routine, the hygiene check, and the systems that keep patients moving through the day without friction.
Doctor-facing chairside production: setting the table, the huddle, treatment mindset, and a real-patient restorative video library. Strategies and techniques for taking your production to the next level by focusing on what's best for your patients.
The 4Blocks framework for role expectations: what each seat in the practice is accountable for. Covers Producers, Assistants, Reception, Back Office, and Managers — the most streamlined approach to role clarity in dentistry.
The philosophy, culture, and mechanics of Effective Actions — why they work, how to run campaigns, and sample EAs for every role. The most impactful standalone tool for engaging and developing your team.
Owner mindset and tools: patient experience design, business intelligence, treatment planning for lifetime health, team structure, and the meeting and mindmapping systems that keep a practice running. For sole proprietors, managing partners, and practice managers.
How you pay your people and how you talk about compensation determine team motivation, satisfaction, and loyalty. Covers marketplace vs values-based pay, culture and compensation, and the review-rubric toolkit. A single-sitting course every practice owner needs.
Clarity and organization for one of the most consequential decisions in dentistry. Process roadmap, decision-making tools, meeting agendas, and post-hire integration — everything you need before, during, and after bringing on an associate.
A practical module for Canadian dental practices navigating the CDCP — scheduling, patient communication, financial benchmarks, and a proven playbook from a practice that has already made it work.
