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This is another in our series of previews of the material inside our knowledge base. We have mindset material to help owners, managers and mentors understand key concepts and communicate them effectively to their Teams; Team-facing training material that directly shares important knowledge and expectations; and hands-on tools like conversation scripts, meeting agendas, decision trees, worksheets, and other methods to help you organize information and triage your ongoing process toward change and growth.

"The person who says they know what they think but cannot express it usually does not know what they think." —Mortimer J. Adler, "How to Read a Book"

The Conflict Buster helps you process a situation into an outline for a conversation and a group of lists to help you execute that conversation as effectively as possible.

I'll say before you read this that often just beginning this exercise is enough to get you to pick up the phone, write an email, or walk across the hall.

This is another in our series of previews of the material inside our knowledge base.

Dr. MacInnis always practiced under the assumption that if you weren't getting unsolicited compliments on your needle technique, you weren't doing it right. The cheek-shaking technique was how he earned those unsolicited compliments. He counted it among the items the success of his practice was built on.

This post is to give you a peek inside our e-learning suite. We want to give you a sense of our style, our values, and the kinds of information we share.

If you're not providing thoughtfully complete standards and expectations material with the team, you're not supporting them. Studies and successful practice show that sharing clear rationale behind team expectations — "The Why" — is the most important thing you can give a competent team.

Why does anyone try to do things differently than the way it first occurs to them? To get different results, usually.

But what about when you want to do things the same way, over and over again reliably? That's what an intentional approach to running a business is all about, and it's the goal of all business systems.

Let's explore this difference by talking about decision trees and desire paths.

Soon we'll be blogging regularly about management, decision making, organization and anything else we think will entertain, inspire and motivate. Watch this space!