Course 5

Effective Actions & the GrowthCard

The most impactful standalone tool for engaging and developing your team. The Effective Actions method of installing a growth culture — with the GrowthCard to track it all. Includes sample EAs for every role.

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23 Lessons

1Two Approaches to the Grand Lesson of 40 Years in Dentistry 2It's all about your people 3Psychological Security and the Human Sensor Array 4The Learning of a Growth Culture 5Wise Leadership Is Welcome 6Good Faith, the Growth Mindset, and the Obsolescence of Blame 7A Feedback Loop for Learning and Support 8Toward a Memorable Anatomy of Exceptional Patient Experience 9EAs: Yours and Ours 10Effective Actions: Less Confusion, in Higher Resolution 11Coaching, Mentors, and Peer Support 12Effective Actions 13Types of EAs 14Types of EA Campaigns: Why, How, and to Whom EAs are Assigned 15Running an EA Campaign for Root-Cause Analysis, Discovery, and Learning 16Quick Start Guide 17Assistants 18Docs 19Hygiene 20Managers/Office Administrators 21Front Desk 22GST- General Services Team (Back Office) 23HST- Hygiene Support Team (Patient Reactivation)