Empathy Exercise: Memorable Encounters

Next Level Hygiene: Team Materials

Memorable Encounters

By walking your team through unpacking and exploring their own experiences as a consumer, they can empathize better and more immediately with patients. Since as medical practitioners we tend to take our good intentions for care as a given, we can miss our empathic blind spots when we only look at our patients from that perspective.

Looking at the patient experience from a consumer perspective puts team members in touch with common ground and insights relevant to giving patients a considerate and appreciated treatment experience.

This can be done individually and discussed as part of your review process, and it works especially well as a group brainstorm.