Docs

Sample Effective Actions for Every Role

 

F2F

 

1)  reference a Purple Personal Note with a patient.

2)  tell a patient to expect a post-op call from the assistant or doc.

3)  make a positive comment about your assistant.

4)  remember to greet the patient with an appropriate touch.

5)  the patient laughs sincerely.

 

Comfort

 

1)  patient comments positively on your needle technique.

2)  patient accepts a mouth prop.

3)  patient accepts a neck pillow.

 

Treatment

 

1)  patient reacts enthusiastically to their post-op photos.

2)  patient compliments your technique or the treatment experience.

3)  patient leaves on time.

4)  patient is seated on time.

5)  Do additional dentistry not on the original treatment plan.

 

Diagnosis

 

1)  Diagnose and book dentistry in a hygiene check.

2)  Complete same-day treatment.

3)  Explain completed treatment using intraoral photos.

4)  Do a hygiene check in 3 minutes. 

 

Upstream To:

Docs

Hygienists

FD (billing/check out)

Downstream From:

FD (Check-in)

Assistant (prep)

Hyg (prep and diagnosis/ tx planning )