Chairside Appointment 1: Lorraine

Chairside Appointment Videos

"Don't go into tooth world."

This is what it's all about: making and maintaining a human connection with your patient throughout the entire visit.

Excellence in your clinical execution is not enough to do what's best for patients.

They have no concept of what good dental work is besides the sensations it causes in their mouth.

For them to understand that they're being cared for requires that you are present, attentive, and in active dialogue with your patients as you treat their teeth. 

Here you can watch and listen to Doctor MacInnis interact with one of his actual patients so you can better apply F2F principles that might otherwise seem abstract. It's not cut for time, and some artifacts from production remain.

We've included some chaptering points to help you skip around. There will be a condensed module on these principles in the future.

Chaptering

0:00 F2F, patient preparation, patient orientation

2:12 Bob enters

2:18 Lorraine smiles

3:45 Docs: Best practices: Cheek shake and rationale.

6:12-6:47 F2F: Assistants: Marnie explains impressions as she prepares alginate.

[After this there’s nothing to watch or listen to until 9:56 or 12:51]

9:56 Marnie improves the impression

10:49 Lorraine smiles

11:47 Rubber dam in

12:51 “Okay, let’s have some fun.”

13:49 Assistant Best Practices: Air on the mirror

14:00 Four-handed dentistry in action

17:14 Docs: Best Practices: Loading your own burs

20:16 4Blocks: Docs: F2F and Comfort “I know as dentists we like to go into ‘Tooth World…’”

[drilling and indistinct speaking until 27:05]

27:05 Intraoral shot and checking in with Lorraine

27:36 Lorraine doesn’t want to talk about it.

27:43 Dr. Bob gets lonely

28:10 Applying indicator

29:43 Bands

32:35 Docs: Best Practices: Crown prep

38:51 Assistants: Best Practices: Prep and time management. Marnie tries to keep out of the way.

40:40 Equipment: Burs

42:02 Assistant Best Practices: Passing equipment to the doctor

49:20 “Like doing body work on a car”

51:10 Cleaning it up

55:22 Taking the impression. In praise of triple trays.

57:57 Fitting the temporary crown.

61:53 Lorraine triumphs. Post-op Pt debrief.

62:40 The magic of sharing intraoral pictures.

63:19 Docs: 4Blocks F2F/Comfort: It’s about Lorraine, not just her teeth.