Presence: Tips and Tricks for Face to Face

Mindset Videos with Dr. Robert MacInnis: Team Concepts

Presence: Tips and Tricks for Face to Face

Questions for while you watch:

What situations from your own experience come to mind?

What are some interactions you've had that illustrate you at your most connected?

What were some interactions that left you feeling like they could have gone better?

Awareness of body language and having a comfort level with small talk topics and modalities are two areas Dr. MacInnis shares his personal perspective on. What are the aspects of practicing Face-to-Face that you do best?

Summary

Here Dr. MacInnis breaks down Face-to-Face into concrete steps, using anecdotes to illustrate the concepts in action.

None of this is about being liked, per se. The point of awareness of Presence is that each patient feels that they are seen, heard, and taken care of. Each team member they deal with must do their part to contribute to the patient's perception that when they come to your clinic, they are going to get good care.

Marnie is a face to face all-star because she's so interested and ready to connect. In sharing the story of an assistant with great face to face we see the way team face to face works. The fact that the patient has several people to interact with each visit means that no one person has to do all of the work in making a connection. As long as each team member is connecting authentically, the patient will understand (and, more important, really feel) that they are being taken care of.