Coaching, Mentors, and Peer Support

Patient and Process Outcomes and Effective Actions

Depending on how many people work in your practice and in each role, and the personalities and preferences involved, you will handle the social component differently. 

Group

In a small practice, you can simply have the check-ins as part of you regular meeting structure: your morning huddle, weekly staff meeting, etc. If you don’t have a morning huddle, EA check-ins can be a good reason to start a 10-20-minute daily meeting, especially when running EA campaigns to help coordinate across the whole team. In larger practices, it may be better to choose one person per role to serve as a mentor or communication point person to attend group meetings and pass this info along.   

One-on-One

Make efforts to create sense of security in asking questions of and in front of each other. Acknowledge, commend, and thank those who speak up and use each question to encourage others to be open in their curiosity. As you develop security across the team, one-on-one questions will come up often. The size of your practice will decide whether this is best handled by choosing role mentors, or access to managers and owners will suffice. Over time, go-to people will be chosen by the team, and working with this natural dynamic is the best way to go.