HST- Hygiene Support Team (Patient Reactivation)

Sample Effective Actions for Every Role

 

 

F2F

 

1) Book a patient and explain that the doctors are covering all out of pocket expenses for preventative care.

2) Tell a patient that their insurance works very well in our office. 

 

Communication

 

1) Reactivate an overdue patient.

2) Resolve a hygiene patient’s concerns.

3) Enter a personal note in patient records.

4) Ask a patient about their last appointment and enter their answer into notes.

 

Schedule Maximization

 

1) Fill an opening.

2) Fill a same-day, non-prime-time appointment.

3) Fill a prime-time opening.

4) Book an appointment in the phantom column.

 

Support

 

1) Discuss the state of the schedule with the clinical hygiene department.

2) Get a positive confirmation about a hygiene procedure code’s eligibility.

3) Correct an improperly booked re-care or new patient visit. 

 

Upstream To:

All

Downstream From:

FD (Check-in)

Assistant (prep)

Hyg (prep and diagnosis/ tx planning )