Managers/Office Administrators

Sample Effective Actions for Every Role

 

F2F

1)Each time you laugh with a team member.

2)Each time you have a positive, smiles and laughter interaction with a patient.

3) you positively influence and guide a team member in their face to face.

4) you evangelize the practice outside of the office.

 

Communication

1)  you use an Individual’s Strengths Tools ( Kolbe, Disc, Forte ) to enhance a communication with that individual.

2)  you work as a management team and utilize your combined Strengths to adapt and manage a situation within the practice.

3)  you clarify an issue with a Doc, and identify the ‘hat’ the Doc wears within the particular situation.   ---Owner (v2tp)  or  Doc (fctd)

 

Coaching

1)  your respond to a teachable growth comment on GC.

2)  you respond to a team member’s GC in real time.

3)  you consider a team member’s personal situation as a factor in an interface or decision.

 

Command

For every clarification with a team member, you deliver without owner’s input

For every event with a positive impact on Net Revenue.

Swipe when you recognize a team member for a specific positive contribution

Swipe  you put dedicated effort into an event that has direct positive impact on the culture of the entire team.

Swipe for every positive interaction with a mentor centered on their 4Block roles (FCAK)

 

Upstream To:

All

Downstream From:

All