Assistants

Sample Effective Actions for Every Role

 

Support

 

1)  flip a room for a bonus patient.

2)  flip a room back-to-back and have the patient leave on time

3)  do instruments for another doc or hygienist.

4)  assist another doctor with a patient.

5)  facilitate a complete anesthetic setup in a hygiene room.

6)  coordinate and book treatment for a patient in a hygiene or doctor room, on the spot.

 

Treatment

 

1)  take an impression for a night guard, sports guard, or whitening that was not pre-booked.

2)  take and explain an intraoral photograph to a patient during treatment.

3)  topical is placed prior to the doctor entering the room.

4)  tell a patient to expect an after-care follow-up call.

 

Financial

 

1)  discover a coverage restriction prior to treatment completion.

2)  discuss and coordinate the patient’s personal obligation for treatment.

3)  book an emergency patient for a follow-up new patient exam.

4)  comment to a new patient that they will love the treating doctor, prior to meeting them.

5)  a patient accepts a treatment plan for treatment over $1000. 

 

F2F

 

1)  reference a purple personal note in patient conversation.

2)  the patient laughs

3)  make a purple personal note.

4) make a positive comment about an associate dentists.

5) make a positive comment about the weather.

6)  include an observing child in the treatment process.

 

Upstream To:

Docs

Hygienists

FD (check out)

Downstream From:

FD (Check-in)